Strange because I can do it all in the Smarthings all from my phone! It is recommended that you switch your phone's network to 4G and enter the device's app (non-Alexa app) to view the device's status. Disabling the skill the previously detected devices are always visible in the alexa app, they are not reachable but there are, maybe the problem is in the amazon devices management, amazon's customer service answered me that the skill problem should resolve the owner of the skill itself. Through the Alexa smart home app, it's actually a bit of a time-consuming chore to remove devices; albeit an easy task. Note: Some manufacturers listed may not be available in all countries. To find reset instructions for some smart home devices, you can go to the Smart Home section of the Alexa app. Giving Alexa a factory reset shouldn't happen too often, but if the smart assistant has backed itself into a corner, or you simply want to give your device to someone to start from scratch, it's … 1. Light Bulbs. Select your device. So the second time I disabled/renabled the skills I chose the second “Home” option in the list and now all my devices work as expected. Alexa says “Server is Unresponsive” on Smart Home Devices Even after resetting and re-enabling smart devices from Smart Things - I am unable to use Alexa to turn on/off devices. You can check or change the Wi-Fi settings in the Alexa app: Select the Devices icon . When trying to control a device the screen briefly says waiting for UDI, and at the top it says the server is unresponsive. The Alexa app can’t control the devices either. Turn on the bulb for three-to-five seconds and then off for three-to-five seconds. Select Change next to Wi-Fi Network. After recent Alexa updates, bulbs were reported by Alexa as ‘unresponsive’. If things go wrong, you may need to reset your Amazon Echo speaker to get things back on track. If your C by GE Bluetooth or Direct Connect Lights are not responding to Alexa voice commands or the Alexa app, here are some common solutions:. I was able to work around this by changing the device type to ‘ZLL White Color Temperature Bulb’ and then having Alexa forget and re-discover the Hue bulbs (I was only able to get Alexa … This morning Alexa is returning the message “sorry, the device or group NAME is not responding” for all my ISY devices. Confirm your C by GE lights are connected to the C by GE app. ... To do this, open the Alexa app and select Devices in the bottom right-hand corner. Dear user, we are sorry for your inconvenience. Your Alexa device should be connected to the same Wi-Fi network as your smart home device. Follow the on-screen instructions to update your Wi-Fi information. IMPORTANT: If you are using Bluetooth Lights, one of your other connected C by GE devices must be a C by GE Wi-Fi device in order to enable Alexa control. Alexa states, “I couldn’t find a device or group named [name] in your Profile.” If this your first iDevices product or you’re adding an additional product to the Connected app, there are a few steps you will need to complete before Alexa will recognize the product. Fix unresponsive lights. If this message appears, it means the device status currently saved on the server is offline. Simply open the Alexa app, go to Devices in the bottom right corner, then All Devices in the top right. Repeat this multiple times and turn it … Both options load all of my devices into Alexa as expected, but the first option loads devices that are unresponsive.