The screen on my laptop is not working. If there are 2 modules and it still doesn't work try installing only one and try. Once you got a picture on the external monitor and established that it is not the video chip or motherboard you will have to try to determine if it is the lcd screen itself or if it is the inverter. If a memory module is loose, it usually causes a laptop not displaying an image. Terms — (Note the orientation of the battery before removing it so that you put it back in the correct way). Its really weird. Now back to if you got a picture on an external display. Actually after rebooting the time and date were still set and the notebook is still working great. In my experience working as a technician for www.nylaptopparts.com I see that most of the times it is the inverter that is the problem and that is a pretty easy fix , you just have to get the correct inverter that supplies the right amount of voltage and you will be back in business. You can follow the question or vote as helpful, but you cannot reply to this thread. It finally takes me to the lock screen when I press the power button and it goes to sleep and then I press the power button to wake it back up. In the BIOS Setup Utility, press the Right Arrow key, and then select the Power tab. celsie_evans, sooooo i figured it out my model has the hp logo illuminated when its on... but the back light is broken because it doesn't light up so its nothing major just needs a replacement LCD thanks for all the help <3, 06/09/2020 by If it does, go to Troubleshoot > Advanced > Startup repair and follow the prompts. Bradfords random channel. If you can see images then there is a backlight problem. Remove memory module from the memory slot, and then put it back into the slot to get a better connection so that the computer can recognize the memory. The Caps Lock key light flashes in the following sequence - 5 long and 3 short flashes. ill try that shining a torch, 05/18/2020 by Of course my laptop is no longer in warranty so please help me out! The vast majority of modern laptop computers come with backlit keyboards in addition to boasting a number of other fancy features that may distract from this rather basic, but wholly necessary feature. You might think if I have had all these problems before then the Surface Pro is not a good table/laptop. So connect your laptop to an external monitor and see if you get a picture (you might have to press the fn and one of the f1 , f2 , f3 etc....keys together to switch the output to an external display , If you get a picture on the external monitor you know it is not the motherboard , (whew, was getting scared already). I too also did a software reinstall to see if clear up any issues, it helped computer speed up a bit but then same problem, black screen when try to start laptop. Welp it was the backlight I'm going to link a video from YouTube that I uploaded showing what it does. Technician's Assistant: What's the make and model of your machine? I have a HP pavilion dv6 2088dx laptop that will not power on fully. I can't get my surface to start, the keyboard lights up but the screen is black. Sometimes if a computer has a loose connection between the GPU (Graphical Processing Unit) and the motherboard it will result in no video or flaky video , so try pressing down on the keyboard while powering on and try see if you get video. The laptop has an integrated battery. Does this change your recommendation? But it doesn't recognize my laptop screen. They will be very faint if they are there so trying this in a darkened room may help. If it is in the LCD panel then the panel will need to be replaced as it cannot be repaired. You would need the schematics of the motherboard to determine whether the problem is on the motherboard, the video cable or in the LCD panel. Once the RTC battery and the main battery have both been disconnected do the residual battery discharge procedure i.e. This subreddit was made to archive copypasta. I also tried to just put it on the charger and it doesn't work then either! One way to see if it is the inverter , is to test the two prongs of the inverter with a voltage meter and see if they are giving off the correct voltage (please read up more on this method , as inverters have high voltage output , so you have to know what you are doing , so I strongly advise to read up on this more prior to doing it , you can read more about this method here ; More Info) Another simpler way is to shine a flashlight on the lcd , if you see a faint image then in most cases it is the backlight that needs to be replaced. By removing the AC adapter from the laptop, removing and reseating the memory module, and then reconnecting the AC adapter to the laptop, you … After disconnecting the battery and removing the RTC battery and reconnecting both the laptop started and the error is cleared. If you do find the schematics then if the problem is on the motherboard you may be able to fix it. Hp pavillion entertainment notebook special edition. Well the good news is that it could have been worse. But in some instances it is the backlight (light bulb) that went , and to repair this is more difficult and more time consuming. As you say a 5.3 blink code is a system board problem - “The embedded controller times out waiting for the BIOS”. If you are sure you did all of the above steps correctly , then shut off the computer and try pressing down on the keyboard while powering up the laptop and see if you get an image. It features Windows 10 and a touch screen. And how long has the screen been an issue? But the screen stays black. It didn't work like that before. If your computer is, in fact, showing information on the monitor, but is still not booting fully, see How to Fix a Computer That Won't Turn On for a better troubleshooting guide. I know it's not the battery because I switched the battery out with my brother;s and it's still not working. If there are no images at all or even if there are, there's a fair chance that it is the panel that is the problem or at the very least if the lid was yanked that the video cable was damaged where it passes through the hinge to get from the motherboard to the lid. You will need to get it replaced.If it cost less than $1000 then i would buy a new laptopTry Pressing the Function key and the brightness higher k ... PC Desktops. Do this 3 times in a row i.e. If it isn’t replace it. It works if i plug it into an external monitor. Search online for "HP Pavilion 15 CC (insert model number) service manual" to find the manual. The lights on my keyboard are lit and the computer is on. Here’s the part number for the battery 741976-001. You see lights on the computer case, probably hear fans running from inside, and may even hear sounds, but nothing at all shows up on your screen. Ok , you are using your laptop normally and everything is working fine. Try shining a torch at an angle close to the screen to check if there are any images at all on the screen when the laptop is on and there are images on the external display. After Windows loads (about 2 minutes after turning on the computer), press the power button briefly or press the Suspend key on the keyboard to see if the computer comes out of a suspended state. I have rebooted and still doing it. I restarted and the screen was still black. I am having this issue with both my HP laptop and my HP all-in-one desk top PC. Once you have replaced the RTC battery, re-assemble the laptop (don’t forget the main battery do it as late as possible to prevent any problems while the laptop is still open), connect the charger and try to turn the laptop on. Thanks for reading and I hope it comes in handy. If the computer opens into a suspended state every time … The LCD panel part number is found at the top of p.91. I can't fix this.”, but this doesn’t say what exactly you have or haven’t tried. Here’s the maintenance and service guide for the laptop, taken from this webpage. Try starting the laptop in safe mode and check if there is a display. What it is, is that the laptop\015\012thinks that the screen is been shut down that is why the light does not\015\012come on. You can test the display by attaching an external monitor and restarting the computer. Now, you can try resetting the memory modules to fix the "PC turns on but no display" issue. Accessibility. This will show how to correctly remove the modules from the motherboard. My laptop only works if i disable the driver or boot it in safe mode. Understand LED lights. When I turn on the computer and Windows starts up the laptop screen … ! But now, I have yet been able to get it to book up for a few days. Hi, my model does not have a removable RTC battery, 03/27/2020 by HP released this ergonomic laptop (model number 15-au123cl) in October 2016. If the inverter breaks or dies then no voltage gets to the backlight resulting in no video output signal to the display. :), New comments cannot be posted and votes cannot be cast. Please help dell. Press the Down Arrow key to select Hardware Power Management, and then press Enter. I'm surprised that the laptop withstood it as well as it did, considering it still functions good enough to be able to use it with an external monitor. I have a HP pavilion laptop screen problem that is very dark but can see shadows of the desktop. Disconnect the charger if connected and then open the laptop and disconnect the main battery and press and hold the laptop’s Power button for 30 seconds and then release the button. The notebook's screen display may remain black when there is a corrupted graphics driver, or a problem with the LCD display's back light. At first if tried a few times would finally get the dell logo and it would take longer to get to sign in screen. Go to p.91 to view the necessary pre-requisite steps and then the procedure to remove / replace the display assembly. Bradfords random channel, What if the laptop does not have a battery ypu can take out the power light is on and the caps lock button keeps flashing can someome help please, 06/08/2020 by Treating any electronic device in such a manner will definitely not do it much good. Fix 4. While the RTC battery is out you may as well test it to ensure that it is still OK. For example, when I shut down the laptop with the power button, I can't start it again for like 20 seconds. © 2021 iFixit — Licensed under Creative Commons — Privacy — You might hear beeping sounds. Thank you!! Hi Thanks for the response, I tried that previously, I had found some others saying it had helped, and at first it didn't work, but then after letting it sit for about 5 minutes with power disconnected it did boot to dell logo and then to windows. start > boot > force shutdown > start > boot > force shutdown > start > boot etc. Apologies for also not mentioning that you would have to reset the time and date (and any other user preferred BIOS settings) afterwards. I have had this one myself too. keyboard lights come on but display is black If it doesn't even light up during boot then your back light must have malfunctioned. Try searching online for (insert motherboard ‘board number’) schematics to hopefully find the schematics. In other words, your computer starts but the screen is black. @warlock72. Michelle Corbett. Press the Right Arrow key … If still no good try the different slots in case one is faulty. If Windows was recently upgraded, Windows might be starting up into a Power Saving state and producing a blank screen before it loads. If you don't get a picture on the external monitor make sure it is plugged in correctly and that you pressed the correct keys to have the output signal go to the external monitor. Your solution was clear, concise and resolved the problem. Oliver Poulteney, i have the same issue but i have my laptop running on kde ferin os on a portable ssd tried doing the battery removal but nothing the screen turn on but goes black i think it has to do with the display being broken that’s my only other solution works fine when plugging it to an external display i miss having my laptop functional is there a way to fix it, 05/17/2020 by Search online using the part number only, appropriate to your particular laptop, in the search term of your browser to get results for suppliers of the part. Your model laptop has not got a RTC battery. What is the model number of the laptop as shown on the information label on the bottom of the laptop? You would need the schematics of the motherboard to determine whether the problem is on the … It is divided into several types based on its symptoms, time and computer brands, so you may encounter various black screen issues such as Windows 10 black screen with cursor, Windows 10 black screen after login, HP laptop black screen, and the Dell laptop black screen … That said, I found a way to resolve the issue. Afterwards, an HP BIOS Update screen displays, and … Put your battery in and plug the charger. Turn on the computer and repeatedly press F10 until the BIOS Setup Utility opens. The power LED light remains on, and the screen remains blank for about 40 seconds. If there is there is a driver problem with the laptop. Bradfords random channel. Reconnect the main battery, reassemble the laptop, connect and switch on the charger and try to turn on the laptop. could it be due to the fact my dad threw it on a pillow on the floor then kicked it and he could of janked the lcd?